Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 30 September 2026
1. Who We Are
This website is operated by Reach Wash Cleaning Limited (Company No: 09924947), trading as Local Gutter Cleaning Service. Our registered office is at 1 Black Barn, Gills Farm, Gills Road, South Darenth, Kent, United Kingdom, DA4 9LE.
Email: info@local-guttercleaner.co.uk
2. Information We Collect
We may collect the following personal information when you use our website or contact us:
- Full name
- Email address
- Phone number
- Property address and postcode
- Details about your property and service requirements
- Technical data such as IP address, browser type, and device information
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide quotes
- Deliver the services you have requested
- Communicate with you about your booking or service
- Improve our website and customer experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit a contact or quote form
- Contractual necessity: To fulfil a service agreement
- Legitimate interests: To improve our services and website
5. Data Sharing
We do not sell, trade, or rent your personal data. We may share your information with trusted third parties only where necessary to deliver our services (e.g., payment processors) or where required by law.
Our Areas map displays map tiles from OpenStreetMap (tile.openstreetmap.org). When the map loads, your browser requests these images directly from OpenStreetMap servers, which receive your IP address and browser information. See the OpenStreetMap Foundation Privacy Policy.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact and quote data is typically retained for up to 24 months after your last interaction with us.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@local-guttercleaner.co.uk.
8. Cookies
With your consent, Google Analytics 4 and Microsoft Clarity process website usage data so we can measure visits, successful enquiries and interactions with contact links. These services are not loaded before consent. For more information, please refer to our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact
If you have any questions about this Privacy Policy, please contact us at info@local-guttercleaner.co.uk or call us on 01322 250731.